Client Charter

For all clients of Universiti Teknologi MARA (UiTM):

  1. Students
  2. Academics and Staff
  3. Parents
  4. Industry, and
  5. Stakeholders

We offer quality services which are ethical and of high integrity, and undertake to ensure that:

  1. All the basic needs for learning, teaching and research, as well as the surrounding environment fulfill the requirements of the Malaysian Qualifications Agency, the Ministry of Education and professional bodies;
  2. All academic programmes are approved, managed and administered in accordance with the university’s rules and procedures;
  3. All academic qualifications are recognised by the government, and fulfil the needs of the industry and the relevant professional bodies;
  4. The conferment of degrees is carried out within the stipulated period after fulfilling all the necessary requirements;
  5. Excellence in academic achievements is identified and duly awarded each year;
  6. All proposals and official reports are acted on within a period of one week;
  7. Be accessible at all times to provide to the community; and
  8. Provide professional and customer-friendly services.

UiTM will provide services in accordance with the client charter as practised by the respective entities, namely, the faculties, branch campuses, divisions, institutes,  centres and units.

Client’s Responsibility


As a means of ensuring that UiTM is able to implement the Charter efficiently and effectively, we seek the cooperation of our clients to:

  1. Understand the rights of clients under the charter;
  2. Observe all relevant regulations, directives, rules and guidelines;
  3. Utilise all available facilities in a responsible manner.

 

Achievement of Client Charter

 

Disclaimer & Copyright

Disclaimer

Universiti Teknologi Mara (UiTM) has made every effort to produce information on this website that is current, and informative However, this site is provided for information purposes only, based on general information provided by third parties.

Information given may change and some time may pass before this website can be updated in respect of all information affected. That being so UiTM does not guarantee or warrant that information on this website is accurate or complete and makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content or details disclosed on this site.

Except as expressly provided for in writing or as regarded by law, the liability of UiTM arising from the use of this site is specifically excluded and UiTM disclaimers all warranties and any liability for damages of any kind and any liability whether in contract, tort under statute or otherwise for any injury, damage or loss whatsoever.

No reliance should be placed on information contained or to be implied or inferred from this website without checking out the details with an authorised officer of UiTM.

Copyright and Intellectual Property

Documentation, electronic text and image files, audio and video clips, and other materials are protected by the Copyright (Amendment) Act 1997. UiTM retains all rights, including copyright in data, image, text and any other information contained in site.

You may print, reproduce, retrieve, or use the information and images contained in these UiTM web pages for non-commercial, personal, or educational purposes only, provided that you (1) do not modify such information and (2) include both this notice and any copyright notice originally included with such information. If material is used for other purposes, you must obtain permission from UiTM to use the copyrighted material prior to its use.

Contracts

This site may only be used for lawful purposes and UiTM reserves the right to deal or refuse to deal with any user. No contract will be made or deemed to be entered into unless confirmed in writing by UiTM.

Unauthorized access is prohibited by Computer Crimes Act 1997, and can result in administrative, disciplinary or criminal proceedings.

UiTM is not responsible for the content of any personal web page, including both the content itself as well as material accessed via links from the personal web pages. However, UiTM reserves the right to remove any page on its servers of which it becomes aware that does not observe the restrictions or provision of the UiTM.

e-Aduan

About e-Aduan

e-Aduan is a Customer Feedback System. It was developed to provide customers with an avenue to voice out their complaints about matters pertaining to UiTM.

Now, there are 2 systems that can be used:

  • e-Aduan UiTM
    used for general complaints about UiTM.
  • e-Aduan Fasiliti
    used for complaints related to facilities in UiTM - electrical, mechanical, telecommunications, civil, landscape, infrastructure and event management.

It is hoped that these two systems will help UiTM to address customers' complaints more effectively.

Subcategories

Subcategories

Gov Links

1Malaysia mygov KPT
jmu
mampu 
jpa mqa mof
AKEPT budayaperdana 10amalan

Motto

UiTM Website Statistics

Today

Weekly report


*Data source: Google Analytics

Like us on Facebook

 

Contact Us

Universiti Teknologi MARA (UiTM)
40450 Shah Alam, Selangor Darul Ehsan
Malaysia

Chief Information Officer (CIO): cspi[at]salam[dot]uitm[dot]edu[dot]my
Technical (Webmaster) : webmedia[at]salam[dot]uitm[dot]edu[dot]my

+603-5544 2000
 +603-5544 3999
 

Keep in Touch