Client Charter

For all clients of Universiti Teknologi MARA (UiTM):

  • Students
  • Academics and Staff
  • Parents
  • Industry, and
  • Stakeholders

We offer quality services which are ethical and of high integrity, and undertake to ensure that:

  • All the basic needs for learning, teaching and research, as well as the surrounding environment fulfill the requirements of the Malaysian Qualifications Agency, the Ministry of Education and professional bodies;
  • All academic programmes are approved, managed and administered in accordance with the university’s rules and procedures;
  • All academic qualifications are recognised by the government, and fulfil the needs of the industry and the relevant professional bodies;
  • The conferment of degrees is carried out within the stipulated period after fulfilling all the necessary requirements;
  • Excellence in academic achievements is identified and duly awarded each year;
  • All proposals and official reports are acted on within a period of one week;
  • Be accessible at all times to provide to the community; and
  • Provide professional and customer-friendly services.

UiTM will provide services in accordance with the client charter as practised by the respective entities, namely, the faculties, branch campuses, divisions, institutes,  centres and units.

Client’s Responsibility


As a means of ensuring that UiTM is able to implement the Charter efficiently and effectively, we seek the cooperation of our clients to:

  • Understand the rights of clients under the charter;
  • Observe all relevant regulations, directives, rules and guidelines;
  • Utilise all available facilities in a responsible manner.

 

Achievement of Client Charter

Gov Links

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Motto

Website Statistics

16 Dec 2016 to 15 Jan 2017
Visitor: 209,158
Pageviews: 1,511,462
Sessions: 1,181,942
Returning Visitor (Sessions): 1,038,879
New Visitor (Sessions): 143,063

16 Jan 2017 to 15 Feb 2017
Visitor: 167,822
Pageviews: 1,039,696
Sessions: 631,151
Returning Visitor (Sessions): 513,091
New Visitor (Sessions): 118,060

*Data source: Google Analytics

Contact Us

Universiti Teknologi MARA (UiTM)
40450 Shah Alam, Selangor Darul Ehsan
Malaysia

Chief Information Officer (CIO): cspi[at]salam[dot]uitm[dot]edu[dot]my
Technical (Webmaster) : webmedia[at]salam[dot]uitm[dot]edu[dot]my

+603-5544 2000
 +603-5544 3999
 

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